Dial 181! Get A Problem Solved On A Single Call

CM Helpline a platform for citizens of Madhya Pradesh to sort queries and issues with government, officially launched on 31st July 2014, inauguration was done by honorable chief minister Mr. Shivraj Singh Chouhan. On a daily basis CM Helpline registers an average of 4,000 complaints gets registered and sent to government officers for resolution, approx 92% of complaints have been successfully closed by government officers.

CM Helpline opens at 07:00 in the morning and close at 11:00 before midnight, with a total of 300 customer service executives login to provide service delivery to 40,000 calls that hits toll free number 181; all this is managed by a strong system designed under which 30,000 government officers from all government departments in MP mapped in the system in order to provide resolution to complaints logged in CM Helpline.

 

Providing best in class customer service CM helpline complaints gets closed with a satisfaction from end-user who has logged the complaint, and in case of non-satisfaction from end-user complaint gets forwarded to next level senior officer in the same department for re-work. Along-with complaints, at CM Helpline citizen can get information related to MP government schemes and if they have their advice or demands to MP government these can also be registered and sent to their respective department.

Back in the past, citizen having complaint related to government department has to walk-in to the department, write complaint on an application and wait for the reply, where most of the times no action was taken in a timely manner, but now just dial 181 rest will be taken care by the helpline from sending complaints to right department, doing follow-up on complaint and to inform citizen about the resolution provided by department.

All is managed by a staff of 300 trained executives of CM Helpline and its support staff includes trainer, team-leader and managers. Call-center never gets idle time as the frequency of calls is increasing day by day due to which call-center seats got increased in the past to 300.

CM Helpline is a unique process gives knowledge about MP government work-flow and gives an opportunity for students who are working in helpline to prepare for government exams like; SSC, MPPSC and many more.

Source Url:-

http://surevin.com/blog/dial-181-get-a-problem-solved-on-a-single-call/

Business Process Outsourcing (BPO) Services: Road to Enhance Success

BPO is contracting of third-party organizations. In this, companies undertake specific business tasks, both in back and front office. Front office deals with customers such sales, marketing and services departments i.e. customer support while back office deals with functions that need to run the business on its own such as Human Resources, Accounting, Information Technology.

Since last two decades, BPO services have seen a global phenomenon and there is multitude of reasons for its popularity in recent years. There are many companies claiming their excellence. They are a great advantage for all the business sectors.

A perfectly organized one help companies and organizations manage their non core business processes and back office tasks in effective manner, streamline business function, quickly achieve maximum success and enhance overall productivity of the business.

SureVin offer comprehensive BPO services across multiple sectors of business which are marketing, procurement, supply chain, learning, HR, finance and accounting. We also provide specific BPO services to match the needs of particular process or industries such as telecommunication networks, credit services, healthcare, utilities, pharmaceuticals and more.

SureVin focuses on the following dimensions:

• To increase the production of measurable business outcomes like increased sales, financial performance, better employee retention, customer acquisition and – in addition to cost efficiency.

• Analytics based insights by our deep functional experience in industry that is continuous in nature.

• A comprehensive approach that looks your business as whole and beyond any single function or project.

• To support transformational change and complexity for your organization.

• To achieve desired goals which results in increased value, a committed team work and partnership for our clients in long term.

 

Our Services Include:-

• Cross Industry BPO Services
• Marketing
• Finance and Accounting
• Supply Chain
• Procurement
• Talent Acquisition and HR

Industry Specific Services include:-

• Credit Services
• Accelerated R&D
• Health Administration
• Insurance
• Health Management
• Network
• Capacity solutions

 

For more details on our Digital Solutions, contact us today. We look forward to discuss your needs and to ways to help you with our experience.

Source Url :-
http://surevin.com/blog/business-process-outsourcing-bpo-services-road-to-enhance-success/